Part Time Customer Support Officer

Job Details

Do you have strong customer service skills and excellent attention to detail and want to progress your career? 

Your role

As a Customer Support Officer, you will form part of the Customer Contact Centre team for Transport for Greater Manchester. Acting as the first point of contact for customers and stakeholders you will handle all queries and requests received into the TfGM Contact Centre, via telephone or in writing. These include issuing travel passes, making Local Link journey reservations, Contactless Payments enquiries, Journey planning advice and much more. You will also be at the beating heart of all enquiries relating to the bee network. No two days are ever the same!

For more info see Job Profile below.

Who are we?

At TfGM we’re all about keeping Greater Manchester moving and growing. In order to do this we’re fully committed to providing exceptional customer service to the people of Greater Manchester. The contact centre is a friendly, dynamic team with a varied skill set who provide efficient, friendly customer service and advice. This is a busy but rewarding role so bring your resilience, enthusiasm and energy and you’ll be right at home within our outstanding contact centre, whose culture embodies what TfGM is all about.

What you’ll bring

What you do and how you do it is important – whatever type of role you work in at TfGM – and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

You will have excellent written and verbal communication with the ability to adapt your communication style to make sure our customers at TfGM always have a positive experience. You’ll also need to be experienced in a target driven role, using several different systems at the same time including Microsoft Office. Being a strong team player is key but also the ability to work effectively on your own and have the willingness to continually develop and learn.

What we can offer you

You’ll work as part of a supportive team where no one day is the same. This role is a 9 month fixed term contract. This is also a part time role of 16 hours per week split over a 7 days.

Successful candidates will be provided with a full training programme and a “buddy” to help integrate into the dynamic working contact centre environment.

You will be able to work flexibly on a rota system between 7am and 8pm Monday to Friday and 8am to 8pm at weekends for which you will receive 12.5% shift allowance.

Our benefits include:

• A salary of £26,029 – £27,841 per annum (pro rata for 16 hours per week part time) depending on skills and experience, plus 12.5% shift allowance.
• 28 days holiday per annum (plus bank holidays)
• Flexible and hybrid working options to promote and support a good work/life balance
• Free bus, rail or Metrolink travel to and from work within the Greater Manchester boundary
• Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions
• Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role
• We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required

What’s next?

If you believe you have the skills and experience required, we’d really like to hear from you. When completing your application, please ensure that you provide clear examples against the criteria questions, all appointments will be based on merit.

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.

For this opportunity, you must be able to prove you have the right to work in the UK – if in doubt please visit the following link Employers’ right to work checklist – GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Please note we may close the advert early if we receive a high volume of applications.

Supporting Documents

save_altRole Profile (PDF,270KB)