CRM Manager – musicMagpie

About The Role

We’ve recently welcomed musicMagpie to the AO family, a company that shares our passion for putting customers first, caring about colleagues and making a real difference. Together, we’re set to make an even bigger differences and with that comes exciting opportunities to shape the future of sustainable tech.

musicMagpie are on a mission to make tech more affordable and help protect the planet by encouraging recycling, refurbishing and repurposing tech and entertainment products. They give millions of customers a smart, sustainable and trusted way to buy, rent and sell phones, tablets, games consoles, laptops and other tech – all in one place.

They’re on the lookout for a CRM Manager who knows how to turn data into action and customer interactions into long-term relationships. You’ll lead a team of two Web Analysts, working at the intersection of CRM, Marketing, and UX/Product to craft personalised, high-impact campaigns.

Your mission? Manage and optimise musicMagpie’s customer relationship management (CRM) systems and strategies to deliver the right message at the right time—boosting engagement, driving revenue, and ensuring every customer touchpoint adds real value. By leveraging automation, insights, and seamless experiences, you’ll play a key role in strengthening customer loyalty and maximising lifetime value.

If you thrive on strategy, personalisation, and performance-driven marketing, this is your chance to make a real impact.

Here’s What You Can Expect To Be Doing

• CRM Strategy Development: Develop and implement CRM strategies to enhance customer engagement and retention.
• Data Management: Work with tools such as Bloomreach (Exponea), Power BI, and other suitable tools to manage and analyse customer data.
• Customer Data Platform: Collaborate with marketing and technical teams to develop and enrich our customer data platform, Exponea, with customer data.
• Reporting and Dashboards: Produce reports and dashboards to provide insights into customer behaviour and campaign performance.
• Marketing Automation: Help build and optimise marketing automation workflows to improve customer personalisation and engagement.
• Collaboration: Work closely with developers, marketing, product teams, customer experience team, and other stakeholders to ensure seamless integration of CRM tools and data.
• Customer Insights: Use customer data to provide insights and recommendations for improving customer experience and increasing conversion rates.

A Few Things About You

• Experience in CRM or Analytical Role: Previous experience in a CRM, problem-solving, or analytical role.
• Experience of CRM Tools: Proficiency in CRM tools such as Bloomreach (Exponea), Google Analytics, Power BI or similar software.
• Data Interpretation and Presentation: Strong skills in data interpretation, manipulation, and presentation using tools like Excel, Google Sheets, or similar software.
• Knowledge of Marketing Automation: Practical knowledge of marketing automation tools and techniques.
• Self-Driven Learning: Demonstration of self-driven learning and enthusiasm for continuous improvement.

A Bit About Us

At musicMagpie, we make it easy, affordable and sustainable for people to buy, sell, and rent tech and media products.

As a pioneer in the circular economy, we’ve built a trusted platform through our brands, musicMagpie in the UK and Decluttr in the US, using our circular model of recycling, refurbishing, reselling and renting products to give tech a second life and help to reduce e-waste on a massive scale. Our environmental and social focus is demonstrated by our ‘Smart for you… Smart for the planet’ ethos.

Over 9 million customers have used our award-winning service, and we’ve paid out hundreds of millions for their unwanted technology, reselling over 400,000 tech items a year. We’re also the largest seller on Amazon and eBay, by number of seller reviews, and our excellent Trustpilot rating (with over 310,000 reviews!) shows just how much people trust us.

Our Benefits

By joining musicMagpie, you won’t just be working a job – you’ll be part of a company that’s making a real difference, redefining how people buy and sell tech, and shaping a greener, more sustainable future. Plus, you’ll have the chance to learn, grow and innovate alongside a team that’s friendly, supportive and always looking ahead!

We know that a happy team makes for a great workplace, so we offer amazing perks to support you inside and outside of work:

● Hybrid working with 3 days in the office per week (you can choose the days!)
● State-of-the-art facilities with break areas, a pool table, spacious desk areas, kitchen space, and quiet zones for peaceful working
● Holiday purchase scheme
● Salary sacrifice pension scheme
● 10% colleague discount on musicMagpie products
● 33 days including bank holiday
● 2 days paid leave for volunteering at a charity of your choice
● Access to Mental Health First Aiders & Employee Assistance Helpline (EAP)
● Annual pay review
● Your very own welcome pack, including a hoodie!