Car Parks Administrator

Summary

• Landside Administrator
• Based at Manchester Airport
• Permanent position
• 36.25 hours per week (Mon-Fri)

Why MAG?

Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the fourth largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do. We’re committed to protecting the environment and supporting our local communities.  Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service
• Two volunteering days per year

The role

In this role, you will be responsible for managing and administering approximately 7,000 annual user concession permits, encompassing a wide range of categories, including forecourt permits, private hire driver permits, hotel permits, off-site shuttle permits, travel trade permits, and local resident permits, all aimed at maximizing revenue generation. Additionally, you will oversee the administration of MAG and service partner parking medical permits, as well as staff drop-off and pick-up permits. Supporting the general administration needs of the Landside Directorate, you will also investigate and report on all car parking activities — both customer and employee-related, in line with MAN’s auditing processes, ensuring revenue protection and adherence to established policies. Furthermore, you will provide administrative support for Landside claims activities as needed.

What will make you successful in the role?

• Ability to communicate clearly to both colleagues and customers is essential.
• IT literate and confident in the use of/or ability to become proficient with Entervo, AIRDAT, Salesforce, Microsoft Excel, Word, Teams, Powerpoint and Outlook.
• Excellent written and verbal communication
• Able to work accurately under pressure whilst maintaining high standards of customer service.
• Ability to work as part of a team.
• Able to respond positively and take responsibility for change.